My TV screen had a message on it for 24 hours saying programming would resume shortly. I decided after 10 hours it was time to call. They gave me a choice of returning the box at my closest office (25 miles away) or having a tech come out to see what was wrong. I couldn't see wasting an hour and half of time and driving 50 miles round trip. Of course it meant a little clean up time...............but I needed to do that any way. Yesterday morning the cable guy came and swapped out a bad digital box for a good one.